Legal · Terms of service

The rules, written plainly.

These terms govern how you use Vamenture AI voice agent platform and related services. We have tried to keep them clear, fair, and as short as possible without losing the parts that matter.

Last updated: June 25, 2026

Services we provide

These terms cover everything we ship under the Vamenture brand. Here is what is included.

AI voice agent development, configuration, deployment, and ongoing tuning.
Inbound and outbound calling solutions including receptionist, lead qualification, and appointment setting.
Integrations with telephony providers, CRMs, calendars, and other workflow tools.
Hosting, infrastructure, analytics, and call data storage required to deliver the agent.
Support, monitoring, and platform improvements over the life of your subscription or engagement.

Your responsibilities

Our voice agents work best when both sides hold up their end. Here is what we expect from you.

Provide accurate business information, call scripts, and integration credentials we need to configure your agent.
Keep account credentials secure and notify us promptly of any suspected unauthorized access.
Use the service in compliance with applicable laws including telemarketing, recording consent, and data protection rules.
Get appropriate consent from callers before recording calls in jurisdictions that require it.
Do not use the service to harass, defraud, mislead, or harm anyone.

Pricing and payment

Fees, invoicing, and what happens when payments are late.

Pricing is set in your order form, statement of work, or subscription agreement.
Setup and configuration fees are typically charged upfront before deployment begins.
Subscription fees are billed monthly or annually in advance, as specified in your plan.
Usage-based charges such as per call, per minute, or per integration are billed in arrears each cycle.
Invoices are due within the period stated on the invoice. Late payments may suspend service after notice.
All fees are exclusive of applicable taxes unless stated otherwise.

Intellectual property

Who owns what, in plain English.

We own the Vamenture platform, models, tooling, and underlying technology used to deliver the service.
You own your business data, call recordings, transcripts, scripts, and brand assets.
We use your data only to operate, improve, and customize your service unless you have explicitly agreed otherwise.
Third-party components such as model providers, telephony, and CRM connectors remain subject to their own licenses.
Custom prompts, voice personas, and call flows built specifically for your business are licensed to you for the life of your subscription.

Confidentiality

Both sides will see information that should stay private. Here is how we handle it.

Information shared in onboarding, support, and ongoing operations is treated as confidential by both parties.
Confidential information may only be used for the purpose of delivering or receiving the service.
Confidentiality obligations survive termination of the agreement for a reasonable period.
Disclosure may be required by law, court order, or regulatory authority, in which case we will notify you when permitted.

Service levels and warranties

What we commit to, and the limits of those commitments.

We work to maintain high availability and performance, with target uptimes defined in your service agreement.
The service is provided on an as-is and as-available basis without warranties beyond those required by law.
We do not guarantee that the AI voice agent will be error-free or handle every call perfectly.
Planned maintenance windows will be communicated in advance where possible.
Force majeure events such as upstream provider outages, natural disasters, or government action are outside our reasonable control.

Limitation of liability

Standard limitations that apply to most commercial software relationships.

We are not liable for indirect, incidental, consequential, special, or punitive damages.
Aggregate liability under this agreement is capped at the fees paid by you in the twelve months preceding the claim.
We are not responsible for losses arising from your use of integrated third-party services beyond our control.
Nothing in these terms limits liability where limitation is prohibited by applicable law.

Suspension and termination

How either side can end the relationship, and what happens to your data after.

Either party may terminate the agreement on the notice period stated in your order form.
We may suspend service for non-payment, material breach, or activity that creates legal or security risk.
On termination, you can export your data for a defined window before it is deleted from our systems.
Outstanding fees are payable on termination, and any prepaid fees for unused service are handled per your agreement.
Sections that should naturally survive termination such as confidentiality, IP, and liability continue to apply.

Governing law and disputes

Where disagreements get resolved if we cannot work them out directly.

These terms are governed by the laws of India unless your order form specifies a different jurisdiction.
Disputes are first resolved through good-faith discussions between authorized representatives.
If discussions fail, disputes proceed to mediation or arbitration as specified in your agreement.
Courts of competent jurisdiction handle any matters that cannot be resolved by the steps above.
Each party bears its own costs unless a tribunal or court rules otherwise.

Questions about these terms?

Reach out before you sign.

Legal questions, custom terms, or enterprise procurement reviews. We would rather talk it through than send a redline. Reach a real human directly.

sales@vamenture.com

Phone

+91 9023707722